Description

About SOLO:

SOLO is an industry leader in residential solar designs creating dynamic, customizable proposals for both solar and roofing services. We accomplish this by delivering best-in-class operational support through our proprietary software platform that provides proposals, closing documents, CAD, and permitting products, allowing our clients to scale quickly and efficiently while improving the bottom line. Our commitment to our employees is to create a fun, upbeat environment in which creativity, dedication, and hard work can thrive. 

Job Description:

The primary responsibility of the Technical Account Manager (TAM) is to ensure that customers’ technical needs are met quickly and efficiently. The measurements of success for this role are customer satisfaction, retention, and utilization of Solo products and services. The TAM becomes a technical subject matter expert, and clearly communicates and educates customers on the Solo platform. Learns and understands the customer’s business needs and account preferences. Provides training and best practice recommendations to optimize the customer experience. Advocates for the customer’s needs and voices their challenges through internal channels. Updates and maintains accurate customer records using internal tools and programs.

Requirements

Job Responsibilities:

• Act as the technical expert for SOLO products and services and provide support, expertise, and solutions. 
• Manage the contract renewal for each account you have primary responsibility for. 
• Gather both customer and internal issues and clearly communicate them to the appropriate internal teams.
• Prepare and help present technical training to customers on how to more fully utilize Solo products service. 
• Direct customers to SOLO product and service information and advocate for increased self-sufficiency. 
• Develop strong working relationships both internally and externally through consistent and frequent communication. 
• Work with the other Customer Success teams to smoothly and seamlessly implement the technical configuration for each customer.
• Apply empathy and follow the Escalation Framework when working through Customer issues.
• Ensure Customer information and data are maintained and accurate in Customer Success systems and tools.

Skills/Qualifications:

• Associate's degree or equivalent experience
• 2-3 years of account management preferred
• Proficient in Google Workspace and/or Microsoft Office 
• Understand new software tools and adapt to company and process changes quickly
• Excellent verbal and written communication
• Time management and ability to multitask well
• Advanced problem-solving and analytical thinking
• Strong organizational skills and attention to detail
• Exceptional customer service and interpersonal skills with an emphasis on humility and empathy
• Care personally and challenge directly
• Work hard and complete tasks on time or early
• Solar experience preferred, not required

Compensation/Benefits:

• $47K - $60K annually plus 10% annual variable
• Unlimited Paid Time Off
• 1 Wellness Day per quarter
• Healthcare Savings Account (HSA)
• Medical, Dental, and Vision insurance
• Hospital and Accident Indemnity Insurance
• Short and Long Term Disability 
• 401K with 4% company match
• Onsite Chiropractic Adjustments, Massage Therapist, and Gym
• Onsite, Office, and Remote Counseling and Life Coaching
• Access to Corporate Sundance Passes
• Employee Development Program
• Onsite Weekly Lunch
• Onsite Snacks and Drinks 
• Bi-Weekly Pay with the option to use On Demand Pay which allows you to be paid even sooner if you choose
• Opportunity for growth - we like to promote from within!